The Importance vs. Performance view shows all decision criteria across your interview, how important each criterion was to your customers overall and how you perform in each criterion on average. You can also see interview insights related to each criterion.
In This Article:
- Select Dashboard.
- On the Your Performance in Important Areas tile, select Go to details.
Importance vs. Performance Overview
The image below is a high-level overview of the Importance vs. Performance view for Customer Experience programs.
Click to enlarge.
- Your Performance in Important Areas Tile Overview
- How is the percentile importance calculated?
- How do I view the linked evidence for an insight?