The Revenue at Risk tile is found on the Customer Experience Dashboard only. In this tile you can see the total number of your accounts with an average risk level of High, Moderate, or Low and the total revenue associated with those accounts. This tile also shows you your largest at-risk account.
In This Article:
Revenue at Risk Overview
- Select Dashboard.
- Ensure the appropriate program is selected.
Note: The Revenue at Risk tile is only available for Customer Experience programs.
- Locate the Revenue at Risk tile.
Click to enlarge.
How is revenue at risk calculated?
The Revenue at Risk is determined by the Renewal Likelihood Score, see article here. The accounts that have a low Renewal Likelihood score are considered High Risk, accounts with a high Renewal Likelihood score are considered low risk, and accounts in-between are considered a moderate risk.